Terms of Service

Last updated: March 1, 2026. These Terms of Service ("Terms") govern your access to and use of the Innexo hotel management platform, including all related services, features, software, and applications (collectively, the "Service") provided by Innexo ("Innexo," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Account Registration and Access

To use the Service, you must register an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including PINs and passwords, and for all activity under your account.

You must be at least 18 years old or the age of majority in your jurisdiction to create an account.
You are responsible for all activity that occurs under your account.
You must promptly notify Innexo of any unauthorized use of your account.
Innexo reserves the right to suspend or terminate accounts that violate these Terms.

2. Subscription and Billing

Access to the Service is provided through paid subscription plans. By subscribing, you agree to pay the applicable fees as described at the time of purchase.

Subscription fees are based on room count, plan type, and selected add-ons.
Monthly billing cycles are charged on the same date each month.
Annual (yearly) prepaid subscriptions receive a 5% discount and are billed once per year.
All subscription changes require authorization through our Change Order Agreement process.
Fees are non-refundable except as required by applicable law or as explicitly stated in your agreement.
Innexo reserves the right to change pricing with 30 days' advance notice.

3. Permitted Use

You may use the Service only for lawful purposes related to hotel and hospitality management operations. You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
Attempt to gain unauthorized access to any part of the Service or its related systems.
Reverse engineer, decompile, or disassemble any aspect of the Service.
Use the Service to store or transmit malicious code or harmful content.
Resell, sublicense, or redistribute the Service without written consent.
Use automated systems (bots, scrapers) to access the Service beyond approved API usage.

4. Data Ownership and Privacy

You retain ownership of all data you submit to the Service ("Customer Data"). Innexo processes Customer Data solely to provide and improve the Service, in accordance with our Privacy Policy and Data Processing Addendum.

Innexo does not sell Customer Data to third parties.
You are responsible for obtaining necessary consents from guests and staff for data processing.
Upon termination, you may request export of your Customer Data for up to 30 days.
Innexo may use anonymized, aggregated data for analytics and service improvements.

5. Security

Innexo implements industry-standard security measures to protect your data. For details, see our Security Policy.

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Role-based access controls (RBAC) ensure users only access authorized data.
Multi-tenant data isolation prevents cross-tenant data access.
Regular security audits and vulnerability assessments are conducted.
You are responsible for securing your own credentials, devices, and network access.

6. Service Level and Availability

Innexo strives to maintain high service availability but does not guarantee uninterrupted access. Planned maintenance windows will be communicated in advance when possible.

Innexo targets 99.9% uptime for production services.
Scheduled maintenance will be communicated at least 24 hours in advance.
Innexo is not liable for service interruptions caused by factors beyond our control.

7. Intellectual Property

The Service, including all software, design, documentation, trademarks, and content, is the exclusive property of Innexo and is protected by intellectual property laws. Your subscription grants a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

8. Termination

Either party may terminate the subscription in accordance with the applicable plan terms. Upon termination:

Your access to the Service will be deactivated at the end of the current billing period.
You may request export of your data within 30 days of termination.
After 30 days, Innexo may permanently delete your data.
Innexo may terminate your account immediately for material breach of these Terms.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNEXO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Innexo's total aggregate liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Innexo and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of your use of the Service or violation of these Terms.

11. Changes to Terms

Innexo may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in New York County, New York.

SMS Program Terms

Program Name: Innexo SMS Notifications. Description: Transactional SMS messages for account alerts, verification codes, support responses, and hotel operations notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Support contact: support@innexo.com. Consent: Users opt in through account registration and support request forms on innexo.com.

By providing your phone number and consenting to receive SMS messages from Innexo, you agree to receive transactional text messages related to your account, platform activity, support requests, operational alerts, and verification codes. These messages are not used for marketing or promotional purposes. You may opt out at any time by replying STOP to any message.

Support

Innexo provides customer support by email at support@innexo.com, by phone at +1-212-719-2937, and through in-platform support chat and help documentation. We strive to respond to all support inquiries within 24 hours during business days.

13. Contact Us

If you have questions about these Terms, please contact Innexo Legal at security@innexo.com. Our mailing address is 16950 US Highway 9, Howell, NJ 07731.

Customer Data is processed in accordance with our Privacy Policy, which describes collection, use, and sharing.

The Data Processing Addendum is incorporated into these Terms and sets out processor obligations for guest data.

Encryption, access controls, and monitoring are described in our Security Policy.

Room counts and included features for the current subscription plans are listed on the pricing page.